Maria Landaeta, was born in Venezuela, has 20+ years of experience working in the areas of regulatory and legal compliance as well as investigations in Venezuela’s Supreme Court of Justice and different insurance companies in United States. Maria obtained her Law Degree (Summa Cum Laude), and her bachelor’s in Accounting. She attained a Master’s degree in Business and Administration (MBA) and holds a Master Black Belt in Lean Six Sigma (MBB). She is Certified Lean Practitioner, Certified Lean Six Sigma Green belt, Certified Lean Six Sigma Black Belt and CPCU.Maria is also a Professor in the Bachelor and master’s programs in Criminology and Social Work at Ana G mendez University. She recognizes and values the importance of customer service in the Claims Departments and strives every day to exceed their expectations. Maria has dedicated herself to promoting the inclusion of the Hispanic Community by providing information and educating in Spanish, on social media, about the insurance industry.