Caro Ruiz is a healthcare strategy executive with 20+ years of experience in payor operations, business performance, and strategic planning across Medicare, Medicaid, and Commercial sectors. She excels at analyzing market trends and translating insights into enterprise strategies while managing cross-functional teams and driving operational excellence.As Director of Operations Excellence at Point32Health, Caro built the Operations Business Performance Program from the ground up, creating a comprehensive framework that aligns performance metrics with strategy to drive enterprise value and efficiency. She demonstrated exceptional leadership during critical periods, successfully navigating the implementation of COVID-19 policies while ensuring regulatory compliance and maintaining service delivery.Previously at Tufts Health Plan, she served as Corporate Strategy Manager, leading strategic assessments for business growth, and as Product Planning and Strategy Manager for Senior Products. She also held various roles at BCBSMA, including Commercial Product Manager and Senior Business Analyst for Medicare Advantage products.Her educational foundation includes a Master of Science in Healthcare Informatics from Northeastern University, complemented by executive certificates from Harvard Business School and Harvard Online.Beyond her professional achievements, Caro serves as the Finance Committee Chair of YWCA Cambridge, a Board of Trustees member at the Justice Resource Institute, and Chair of the Corporate Advisory Board for ALPFA. Recognized as a Boston Business Journal 40 Under 40 honoree, she is fluent in English and Spanish.